SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Kitty’s Kandles LLC shipping policy! Here, we want to ensure that you have a smooth and delightful experience from the moment you place your order to the delivery at your doorstep. We offer transparent information about our shipping methods, packaging, and costs, so you can feel confident and informed about your purchase.

At Kitty’s Kandles LLC, we prioritize your satisfaction and aim to provide the best shipping service possible. We are committed to delivering your orders in a timely manner and in perfect condition. We appreciate your trust in us and strive to make your shopping experience extraordinary.

RETURN & EXCHANGE POLICY

We want you to love your candles! If you’re not completely satisfied, please review our return and exchange policy below:

Returns

Returns are accepted within 14 days of delivery.
Candles must be unused, unlit, and in original packaging.
Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).
Customers are responsible for returning shipping costs unless otherwise agreed upon.

Exchanges

Exchanges are accepted for damaged or defective items only.
Please contact us within 7 days of receiving your order, including photos of the items and their packaging.
We’ll send a replacement at no additional cost once the issue is confirmed.

Non-Returnable Items

Used Candles
Custom or personalized orders (unless damaged or defective)

To start a Return or Exchange

Email us at kittykayewilson76@gmail.com with:
Order number
Reason for return/exchange
Photos if applicable