CUSTOMER SERVICE

Our candles are made from natural soy wax, with some featuring wooden wicks for a relaxing crackle. All ingredients are non-toxic and eco-friendly, making them safe for your home and the planet.

Yes! Our candles are non-toxic and made without harmful chemicals. However, always burn candles out of reach of children and pets and never leave them unattended.

We offer over 88 unique fragrances across various categories—from fruity and floral to warm, woodsy, and seasonal scents.

Kitty’s Kandles are available in 10 different sizes—perfect for everything from personal use to gifting or filling large spaces.

Yes! We love working on custom requests for events, gifts, and bulk purchases. Please contact us directly to discuss your needs.

Due to the nature of our handmade products, we do not accept returns. However, if there is an issue with your order, please contact us within 7 days and we’ll do our best to make it right!

Orders are typically processed within 2–5 business days. Shipping times vary based on your location, but you'll receive tracking details once your order is on its way.

• Trim the wick to ¼ inch before each burn.

• Allow the first burn to melt the wax fully across the top to prevent tunneling.

• Burn your candle for no more than 4 hours at a time.